01
Teach the exceptions
Scenarios focus on the moments where an employee must stop, escalate, or choose the next step.
SOP training software
Turn the SOP you trust into training your team can complete.
Keep the approved procedure. Add short lessons, realistic decisions, immediate feedback, and proof that each person finished.
SOURCE SOP
Refund escalation procedure
Tier 1 may refund orders under $150 within 30 days when no prior return was marked used or damaged.
Duplicate charges always require Tier 2 verification.
Log the reason code before processing.
Source checked
Lesson 1 of 85 min
What you can refund yourself
Check all three conditions before you process. One failed condition sends the request to the next reviewer.
A $92 order is 11 days old, but the item was returned used before. What now?
Refund it directly
Escalate it to Tier 2
Why documents are not enough
A procedure in a folder is not a training program.
Reading creates familiarity, but it does not reveal whether someone can apply a rule under pressure. Rampwise turns the operating details into decisions and checks while keeping an admin between generation and publishing.
02
Review before release
Open every lesson, edit the wording, and preview the learner experience while the course remains private.
03
Track the run-through
Assign the published course and see how many lessons each member has completed.
Rule from the SOP
“Any Tier 1 agent can refund an order directly only when the value is under $150, the purchase is within 30 days, and the item has no prior used or damaged flag.”
The lesson, question, correct answer, and feedback must all keep those three conditions. An admin checks the result before publishing it.
How Rampwise checks the course
The course must trace back to the procedure.
Generic course generators can produce polished material that drifts from company policy. Rampwise generates from one named source, validates the course structure, and preserves a deliberate review gate.
- Every course starts as a private draft
- Admins can preview and edit every lesson
- An incomplete course cannot be published
- Employees see only courses assigned to them
Where teams use Rampwise
Build training for any process employees must follow.
Customer support procedures
Train agents on approval limits, escalation paths, closing notes, and exception handling.
Safety and quality routines
Turn a checklist into ordered decisions and require the learner to identify when the normal path must stop.
Back-office operations
Teach finance, people, and IT workflows that depend on timing, ownership, and evidence.
Common questions
What Rampwise does and does not replace.
Keep your document system and HR software. Rampwise builds and delivers training from the procedures stored there.
Is this SOP management software?
Rampwise does not replace the place where you author and approve SOPs. It creates and distributes training from the approved procedure.
Can I edit the generated course?
Yes. Admins have a structured lesson editor and a separate learner preview before publishing.
How is access controlled?
Only organization admins can see drafts. Learners need an active subscription, a published course, and an assignment.
What does it cost?
One draft is free. Starter costs $49 per month or $490 per year for up to 100 assigned learners. Team costs $149 per month or $1,490 per year for up to 500.
Upload one SOP and review the course for free.
Pay only when you are ready to publish it, assign employees, and track completion.
Convert an SOP