01
Teach the exceptions
Scenarios focus on the moments where an employee must stop, escalate, or choose the next step.
SOP training software
Turn the SOP you trust into training your team can complete.
Keep the approved procedure. Add short lessons, realistic decisions, immediate feedback, and proof that each person finished.
SOURCE SOP
Refund escalation procedure
Tier 1 may refund orders under $150 within 30 days when no prior return was marked used or damaged.
Duplicate charges always require Tier 2 verification.
Log the reason code before processing.
Source checked
Lesson 1 of 85 min
What you can refund yourself
Check all three conditions before you process. One failed condition sends the request to the next reviewer.
A $92 order is 11 days old, but the item was returned used before. What now?
Refund it directly
Escalate it to Tier 2
Why the old way stalls
A procedure in a folder is not a training program.
Reading creates familiarity, but it does not reveal whether someone can apply a rule under pressure. Rampwise turns the operating details into decisions and checks while keeping an admin between generation and publishing.
02
Review before release
Open every lesson, edit the wording, and preview the learner experience while the course remains private.
03
Track the run-through
Assign the published course and see how many lessons each member has completed.
Source rule
“Any Tier 1 agent can refund an order directly only when the value is under $150, the purchase is within 30 days, and the item has no prior used or damaged flag.”
The generated explanation, scenario, correct answer, and feedback all preserve the same three-condition rule. That is the proof layer Rampwise validates before review.
Proof before promise
The course must trace back to the procedure.
Generic course generators can produce polished material that drifts from company policy. Rampwise generates from one named source, validates the course structure, and preserves a deliberate review gate.
- Every course begins as a private draft
- Admins can preview and edit each lesson
- Failed lesson generation blocks publishing
- Learners only see assigned, published training
Built for the work behind the work
Use it wherever a procedure must become repeatable behavior.
Customer support procedures
Train agents on approval limits, escalation paths, closing notes, and exception handling.
Safety and quality routines
Turn a checklist into ordered decisions and require the learner to identify when the normal path must stop.
Back-office operations
Teach finance, people, and IT workflows that depend on timing, ownership, and evidence.
Common questions
A narrower tool on purpose.
Rampwise does not try to replace your document system, HRIS, or entire operations stack.
Is this SOP management software?
Rampwise does not replace the place where you author and approve SOPs. It creates and distributes training from the approved procedure.
Can I edit the generated course?
Yes. Admins have a structured lesson editor and a separate learner preview before publishing.
How is access controlled?
Only organization admins can see drafts. Learners need an active subscription, a published course, and an assignment.
What does it cost?
One draft is free. Publishing and unlimited learners cost $49 per month or $490 per year per organization.
See what your own procedure becomes.
Create one complete draft for free. You pay only when it is ready to publish to your team.
Convert an SOP