01
Company-specific lessons
The course uses your limits, roles, reasons, and sequence instead of generic best practices.
Employee training software
Train the team on how your company actually works.
Build employee training from the procedures your business already approved, then assign it without adding a fee for each person.
SOURCE SOP
Refund escalation procedure
Tier 1 may refund orders under $150 within 30 days when no prior return was marked used or damaged.
Duplicate charges always require Tier 2 verification.
Log the reason code before processing.
Source checked
Lesson 1 of 85 min
What you can refund yourself
Check all three conditions before you process. One failed condition sends the request to the next reviewer.
A $92 order is 11 days old, but the item was returned used before. What now?
Refund it directly
Escalate it to Tier 2
Why documents are not enough
A broad course library cannot teach your company’s way of working.
The hardest employee training is specific: who can approve the request, when a second reviewer is required, what evidence belongs in the record, and what happens when the normal path fails. Those details already live in your SOPs.
02
A mobile learner path
Employees work through short pages and gated checks with progress saved along the way.
03
Capacity without per-seat surprises
Starter supports 100 assigned learners and Team supports 500. Invited teammates do not count until assigned.
Rule from the SOP
“Any Tier 1 agent can refund an order directly only when the value is under $150, the purchase is within 30 days, and the item has no prior used or damaged flag.”
The lesson, question, correct answer, and feedback must all keep those three conditions. An admin checks the result before publishing it.
How Rampwise checks the course
Training should look like the decisions employees actually make.
The real generated course includes single choice, multiple choice, true or false, fill-in-the-blank, ordering, and matching interactions. Each check includes feedback that explains the rule, not just the score.
- Every course starts as a private draft
- Admins can preview and edit every lesson
- An incomplete course cannot be published
- Employees see only courses assigned to them
Where teams use Rampwise
Build training for any process employees must follow.
New team members
Give a repeatable first run-through of the procedures they will use in the role.
Changed procedures
Create focused training when limits, responsibilities, systems, or escalation paths change.
Distributed teams
Assign the same reviewed course across locations and keep completion evidence in one workspace.
Common questions
What Rampwise does and does not replace.
Keep your document system and HR software. Rampwise builds and delivers training from the procedures stored there.
Is Rampwise an LMS?
Rampwise includes the focused distribution and completion features needed for SOP courses, without becoming a broad content marketplace or authoring suite.
Can managers see completion?
Workspace admins can see assigned members and their lesson-level completion counts.
Are courses self paced?
Yes. A learner can leave and return, and completed lessons remain recorded.
How are learners counted?
A person counts once when they have at least one course assignment. Invited teammates without assignments do not use the allowance.
Upload one SOP and review the course for free.
Pay only when you are ready to publish it, assign employees, and track completion.
Build your first course