Course design brief
- 01Training outcome: After this course, the employee can [perform the procedure] while following [critical limits and escalation rules].
- 02Source owner: [name or role]
- 03Approved source version and date: [version]
- 04Unit 1, normal path: Explain the goal, prerequisites, and correct sequence.
- 05Knowledge check: Put the required steps in the correct order.
- 06Unit 2, limits and exceptions: Teach thresholds, stop conditions, and when authority changes.
- 07Scenario check: Present a realistic case near the boundary and ask for the next action.
- 08Unit 3, handoffs and evidence: Teach who owns the escalation, what record travels with it, and what proves completion.
- 09Matching check: Match roles to decisions, systems, or required evidence.
- 10Final practice: Combine the normal path, one exception, one handoff, and the closing record.
- 11Review sign-off: Confirm every number, deadline, role, exception, and answer against the approved source.
- 12Assignment: Name the required audience, expected completion date, and the manager responsible for follow-up.